Refund and Returns Policy – Torq

At Torq / Buxub Sports (www.playtorq.cricket), we take immense pride in delivering top-quality cricket equipment to passionate cricketers. Every product undergoes strict quality checks before dispatch to ensure it meets our performance and safety standards.

However, if you receive a product that is damaged or defective upon arrival, we are here to assist you with a return, replacement, or refund.

1. RETURN POLICY

Returns are accepted strictly under the following conditions:

Eligibility: Only products that are received as defective or damaged are eligible for return or replacement. (Note: We carefully inspect and pack all items to avoid shipping damages).
Reporting Timeframe: You must notify us of any damage or defect within 2 working days of delivery to be eligible for a return. Please contact us with your order ID and clear photos/videos of the damaged equipment.
Return Dispatch Window: Eligible items must be returned and received at our facility within 10 working days from the original delivery date.
Inspection & Verification: Playtorq Cricket reserves the right to inspect returned items to verify the reported defect or damage.
Replacement:
- If verified as defective/damaged, Playtorq Cricket will replace and reship the item to your original shipping address at no extra cost, subject to stock availability.
- If the returned item is inspected and found not to be defective or damaged, it will be reshipped back to your address. The customer will be responsible for the shipping fees incurred for re-dispatching non-defective items.
Non-Eligibility / Exclusions:
- Products purchased during Clearance Sales or special discount promotions are non-returnable and non-refundable.
- Normal wear and tear, damage caused by improper usage (e.g., incorrect bat knocking, playing with improper balls), or custom modifications are not covered under this policy.
- Purchases made directly in-person at affiliated retail outlets/events are not covered by this online policy.

2. REFUND & EXCHANGE POLICY

Unavailability of Replacement Stock: If a defective item is returned and approved, but a replacement is out of stock, a full refund will be initiated. You will be notified via your registered email ID.
Pricing or Display Errors: In the rare event that an item is listed at an incorrect price or with inaccurate product specifications, Playtorq Cricket reserves the right to cancel the order. If payment has already been processed, the full amount charged will be refunded.
Online Refunds: For orders paid online (Credit Card, Debit Card, Net Banking, UPI), the refund will be credited back to the original payment source within 2 to 5 working days of refund approval.