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Continue ShoppingShopping Information
You can use our search bar at the top of the page to search for specific products or browse through our categories.
Yes, you can create a wishlist and save products for later purchase. Simply click the “Add to Wishlist” button on any product page.
Product availability is indicated on the product page. If a product is in stock, you will see a “Add to Cart” button. If it’s out of stock, you may see a notification or the option to be notified when it’s back in stock.
Yes, you can make purchases as a guest without creating an account. However, creating an account allows you to save your shipping information, track your orders, and access exclusive offers.
When a product is marked as “Available on Backorder,” it means the item is currently out of stock but is already in production or on its way to our warehouse. You can still purchase it now to reserve your spot in line. We will ship the item to you automatically as soon as it arrives.
Estimated shipping dates for backordered items are usually displayed on the product page. If you have an order with both in-stock and backordered items, we typically ship the available items immediately and send the backordered piece separately at no extra shipping cost to you.
If you realize there is an error in your address, please contact us within 1 hour of placing your order. Once an order has been processed by our warehouse, we are unable to redirect the package.Accordion Content
Payment Information
We accept payment via UPI, Wallets, Credit Cards, Debit Cards, Internet Banking and COD.
Yes, your payment information is secure. We use all security measures, e.g., SSL encryption to protect your data.
Yes, you can apply a coupon code during the checkout process. Simply enter the code in the designated field at the time of checkout.
If your payment fails, you will be notified and given the option to try again or choose a different payment method. Please ensure that your payment information is correct and that you have sufficient funds in your account.
Order & Returns
You can apply your discount code at the Checkout page. Enter the code into the “Discount/Coupon Code” field and click “Apply” before finalizing your payment. Please note that only one discount code can be used per order.
Once your order is processed and leaves our warehouse, you will receive a shipping confirmation email containing a tracking number and a link to the carrier’s website. You can also log in to your Torq account to view your order history and real-time status.
We aim to get your gear moving as fast as possible! Because of this quick turnaround, we can only make changes or cancellations within 30 minutes of order placement. Please contact our support team immediately at if you need to adjust your details.
We stand behind the quality of our gear. Our 30-Day Torq Assurance means that if you have any issues with your purchase—like a manufacturing defect or unexpected wear—simply contact us within 30 days of receiving your order, and we will replace the item for free!
We offer a Free 15-Day Exchange Window. If you need a different size, color, or model, you can exchange your item for free within 15 days of delivery. To qualify, items must be in undamaged, original condition and labels.
It’s simple! Reach out to our support team at with your order number and a photo of the item. For exchanges, we will provide instructions on how to return the original item; for Assurance claims, we’ll get your new gear processed immediately.
As a direct-to-consumer brand focused on providing professional-grade equipment at the best possible price, we do not offer cash refunds. However, we ensure you are never left with a product you can’t use through our free exchange window and our 30-day replacement guarantee.
Reverse Pickup: The customer is responsible for the shipping cost of the return/pickup.
Replacement Delivery: Once we receive the original item, Torq will ship your new replacement at no additional shipping cost to you.
Once your exchange request is approved, we can help arrange a reverse pickup through our courier partners. The cost of this pickup will be communicated to you and deducted or paid during the exchange process. Alternatively, you may ship the item back to us using your preferred courier.
If the item you need for an exchange or a 30-Day Assurance replacement is currently out of stock, we will offer you the choice of a backorder (reserving the next available unit) or a different product of equal value.
General Queries
Yes! Since we operate as a direct-to-consumer brand to keep professional gear affordable, we offer additional volume discounts for clubs, academies, and teams. Please reach out to our support team for a custom quote.
Supporting the next generation is at the heart of what we do. We are always looking for dedicated junior talent to join the Torq family. Keep an eye on our social media channels for sponsorship application windows, or send your playing profile to our support team for review. You can also follow us on Instagram and WhatsApp Channel.
The best way to stay in the loop is to sign up for our Torq Membership. You’ll be the first to know about new “Dream. Dare. Destiny.” collections, limited edition drops, and exclusive member-only benefits. You can also follow us on Instagram and WhatsApp Channel.
The most reliable way to ensure you are receiving 100% genuine Torq equipment is to purchase directly from our official website (playtorq.cricket). This ensures your gear comes straight from our production line to your doorstep, with no middleman involved.
Our membership is designed for the dedicated athlete. As a member, you enjoy:
Exclusive Discounts: Save up to 40% on select professional-grade gear.
Zero Shipping Costs: Get Free Shipping on every order across India, no minimum spend required.
Earn While You Play: Collect Loyalty Points with every purchase, which can be redeemed for additional discounts on future orders.
Joining is simple and free! Just register here to be automatically enrolled. You’ll start earning points immediately on your first purchase.
Once you register, you will receive a unique coupon code via WhatsApp and email. Simply enter this code in the “Discount Code” field during checkout to apply your exclusive membership pricing. This code is linked to your account and can be used for every purchase you make!